Will BT Total Broadband always be so problematic?

THE DELIVERY WENT WRONG - WHEN IT WAS EVENTUALLY DELIVERED IT WAS BROKEN - WHEN THE NEXT ONE CAME IT WAS SO DIFFICULT IT TOOK ME 48 HOURS CONSECUTIVE FIGHTING WITH THE SETTINGS THAT THEY CHANGED ON MY COMPUTER TIL I GAVE UP AND LET THEM TAKE AWAY MY BROWSER, MY HOME PAGE, MY EMAIL ADDRESS AND WHAT REALLY MAKES ME MAD IS THEY HAVE FILLED UP MY START UP AREA WITH CRAP SOFTWARE THAT ALLOWS THEM TO SPY ON YOU 6 PROGRAMS IN ALL AND NOW I WANT TO TRY TO CALM DOWN BEFORE MAKING A BOMB TO BLOW UP THEIR HQ - MAN I SO HATE BT - I REALLY WANT THEM ALL TO DIE HORRIBLY AND SLOWLY